Saturday, November 1, 2008

How to File a Successful Complaint Against Dell

Have you reached a dead-end with Dell? Are they giving you the run-around? Do you feel like Dell is lying to you? Do you feel like you have no place to go and are ready to just give up? Are you not getting promised call-backs or follow-through on commitments? If so, YOU'RE NOT ALONE! And you can get help. As a consumer, you have some rights and options that by and large go unexercised.

Background
------------
Over 90% to 95% of customers who feel dissatisfied with the products or the services they receive just walk away disgruntled, and don't take any further action. And companies like Dell DEPEND ON THIS. You can try to threaten their customer service people or technical support staff with taking your business elsewhere; or reporting them to some agency. But admit it; chances are you won't. AND THEY KNOW THIS. Let's prove them wrong and get you the quality product and level of customer service and response that you paid for in the first place.




First, take comfort that as a consumer, you have more control over an outcome with Dell (or any company) to repair or replace defective products than you may consider possible. You have every right to expect that Dell act in good faith to provide you what you pay for, repair what is broken (usually under warranty), and to provide you with a satisfactory level of customer service.

Before you proceed, make sure you have done your best to get satisfaction. It’s YOUR responsibility to give the company the chance to set things right. Remain calm, be direct, don’t be rude. Explain clearly what you want, what you expect, and when you want it by. Be persistent, and for God's sake take thorough notes of all names (and locations - IE: what state, the name of the department you landed in, etc), and their phone extension numbers (when they are willing to give that information to you). If someone can't help you, try to FIND SOMEONE WHO CAN!

------------
Option #1: Find and Talk to a Manager
------------

Believe it or not, someone at Dell DOES want to help you!!! I'm convinced of this. All companies have bad employees who don't always act in the companies best interest. The task for you is to try to FIND them. They’re there. Ask to speak to a manager. If you are denied this, hang up and keep asking until you reach a manager. If you are connected with a manager, when you first connect with them, make sure to (at least) get their first name, and confirm that they are indeed a manager. (Anyone in a lower position won't be in a position to give you what is necessary).

Once you get a manager, your chances are already better that they can actually help you. Managers have a vested interest in their company and customer service. They tend to care more that Dell’s customers are satisfied. Lower level customer service and support personnel sometimes just don't give a rat's *** (censored myself). Again, if you speak to a manager, be calm, explain the situation to them, get them on your side.

Always take notes. (I'll repeat this: ALWAYS TAKE NOTES) Especially once you have contact with a manager, you need to document what happened, what was said, what you requested, how they responded, what you were told to expect, and of course who you talked to. At this stage, it's extremely important that you speak with a MANAGER and allow them the opportunity to make things right. Remember, you must speak to someone who has the power to say “Yes, I can help you.” "Never accept a NO from someone who doesn't have the power to say YES."

But if escalating to a manager fails, you have more options. First, resolve that you did your best to work things out with Dell, and move on. Sometimes when a company tells you “NO,” it just means “NO." And you need to accept that and move on to your next step. As a friend of mine once said, “Never try to teach a pig to sing. First, you won’t succeed. Second, you’ll only wind up annoying the pig!” :)

------------
Option #2: The Better Business Bureau
------------

Contact the Better Business Bureau for the BBB of Central and South Central Texas at http://www.centraltx.bbb.org/. This is the office local to Dell's headquarters in Round Rock, Texas that processes complaints lodged against Dell Computers. Complaints can now easily be completed and filed online. To get an idea of Dell's complain activity with the Better Business Bureau , the following text about Dell's complaint history on their website reads as follows:

“BBB processed a total of 12,035 complaints about this company in the last 36 months, our standard reporting period. Of the total of 12,035 complaints closed in 36 months, 3885 were closed in the last year.”

Realize that this number only represents the actual number of people who knew about this option, and who followed through and took action. Not included in this number are the countless people like you who just hung up the phone and walked away - swearing to never buy Dell products again.

In your BBB complaint, clearly explain the situation, who you spoke to (in management), when you spoke with them, what they said, the outcome, and what you expect in order to resolve the complaint (IE: fix computer, replace defective part, replace computer, return computer for a refund, etc). This is where the 'magic' happens. The Better Business Bureau will act on your behalf and contact representatives at Dell who are employed to regularly respond to complaints filed through the Better Business Bureau. An unresolved complaint remains on Dell's record, so once you have escalated to this point, (and you have done your homework, documented the facts, and can portray yourself as the "good guy" acting in good faith), your problem will most likely be resolved in some way that is acceptable. Don't ask for the moon. You won't get the moon. But you could get help that you deserved in the first place. Expect an acknowledgement in the mail from the Better Business Bureau, and a very friendly phone call from Dell in the coming days. :)

Usually, your best course of action is filing with the Better Business Bureau. Nonetheless, you still have other options:

------------
Option #3: Call Your Credit Card Company
------------

ALWAYS use a credit card to make any purchase. If you pay cash, check or money order, you have no financial recourse. Dell already has your money and there's less chance you would ever get it back in a dispute. When you use your credit card, the money belongs to your bank.

Contact your credit card company. Tell them that you bought a product with their card that has a problem, and that you have tried unsuccessfully to get the company to correct the problem. They may ask for the names of people you talked to, when, and their position. Let them know you tried to work this out with them in good faith, but that the company refused to cooperate. They will tell you what your options may be. They may ask you to return the product and they may charge the original amount back to Dell. Sometimes, they will even tell you that you can keep the product. It's up to them. But make sure to do exactly what your credit card company tells you to do. Just remember, your credit card company is there to protect you against not getting what you paid for after using their credit card. Let them work for you.

------------
Additional Option: Check Out Your State's "Lemon Laws"
------------

Check out the "lemon laws" for your state that may offer you some additional protection and/or relief. You can usually find out more by contacting your Attorneys General office for your state. Originally, these applied only to motor vehicle purchases. But in recent years, some have expanded to include the purchase of other products (including computers). Do a Google search for "lemon law" and your state for more specific information. Here's a place to start: http://wealthsmith.com/lemon-law-article-3.htm.

---------
*** NOTE ABOUT SPEAKING TO MANAGERS ***
---------

When you speak with manager contacts, when it’s clear that they are NOT going to help you, you can casually inform them what your next step will be. Don't threaten them. Remember, you have to make them WANT to help you. If you threaten them with action, communication with them will surely shut down. Say something like: "Tony, I'm doing my best to resolve this problem with. But you’re giving me no other choice than to take this to the Better Business Bureau in Round Rock, Texas (or ask my credit card company for advice). Are you sure there isn't some way we can work this out?" Again, it's in their best interest to help you at that level. Also, if they don't resolve your problem, (and you DO file with either the Better Business Bureau or your credit card company), tell the agency/company that the manager knew what your next course of action would be -- because you told him once it was clear he was not going to help you. Also, that manager's boss may learn from the agency/credit card company that their manager didn't 'handle' the complaint before it went external. This often does not reflect well on the manager.


In summation, please remember that you have consumer rights and have some leverage to get companies to ACT to resolve product problems and to make sure you get what you paid for -- a quality product that works, and services delivered as advertised. Don't accept anything less. It's your money, and it's Dell's responsibility.

43 comments:

Unknown said...

Dear Sir,
My name is Satbir Singh and my mobile number is +919896081811. I purchased Dell All In One Inspiron One 2310 on 28-06-2011 having Service Tag Number: J6193P1 and Express Service Code: 41723765749. In the month of August, 2012 the mouse of this computer stop working, for the same I wrote complaint regarding mouse and after some days I get the new mouse and keyboard from Dell Company. And when I open the cover of mouse and keyboard I found that the keyboard is very much small and no multimedia keys were there but on 28-06-2011 when I purchased this computer the keyboard was very much attractive and having a lot of addition features like a small disk for volume for up and down and a very large space for easily typing and many more features was there in my keyboard and at the time of replacement the Dell company provided me a very small keyboard. I again write complaint and they told me that “Wait for 1-2 month, we will provide you the same keyboard which you want” and I said Ok. In November, 2012, I again call to Dell Company and asked for my keyboard and they told me that “ Please wait for one month, we will definatly provide you the same keyboard” I fully co operate with Dell and In January, 2013, I again call to Dell company they told me that “ Please wait for 2 weeks more, we will definatly provide you the same keyboard” and I said Ok. But now, On 16-01-2013 at 09:14 a.m I received call from Dell Company and they told me that “We can’t give you that keyboard because it is not available now.”
I want to say that your Dell Company is not giving any positive response, I want my keyboard back because I paid 34,500 for this computer as it include keyboard and mouse also. At the time of purchase, the keyboard which I receive with this computer was full of features and I want my keyboard back. If this keyboard is not available then give me some additional advantage so that I can satisfy. If I can’t receive any response from your side in 1 month then I will suit file on you.

Unknown said...

Dear Sir,
My name is Satbir Singh and my mobile number is +919896081811. I purchased Dell All In One Inspiron One 2310 on 28-06-2011 having Service Tag Number: J6193P1 and Express Service Code: 41723765749. In the month of August, 2012 the mouse of this computer stop working, for the same I wrote complaint regarding mouse and after some days I get the new mouse and keyboard from Dell Company. And when I open the cover of mouse and keyboard I found that the keyboard is very much small and no multimedia keys were there but on 28-06-2011 when I purchased this computer the keyboard was very much attractive and having a lot of addition features like a small disk for volume for up and down and a very large space for easily typing and many more features was there in my keyboard and at the time of replacement the Dell company provided me a very small keyboard. I again write complaint and they told me that “Wait for 1-2 month, we will provide you the same keyboard which you want” and I said Ok. In November, 2012, I again call to Dell Company and asked for my keyboard and they told me that “ Please wait for one month, we will definatly provide you the same keyboard” I fully co operate with Dell and In January, 2013, I again call to Dell company they told me that “ Please wait for 2 weeks more, we will definatly provide you the same keyboard” and I said Ok. But now, On 16-01-2013 at 09:14 a.m I received call from Dell Company and they told me that “We can’t give you that keyboard because it is not available now.”
I want to say that your Dell Company is not giving any positive response, I want my keyboard back because I paid 34,500 for this computer as it include keyboard and mouse also. At the time of purchase, the keyboard which I receive with this computer was full of features and I want my keyboard back. If this keyboard is not available then give me some additional advantage so that I can satisfy. If I can’t receive any response from your side in 1 month then I will suit file on you.

Preeti Tholia said...

Case # : 872715119
My system service tag is HN3K8R1 (invoice no. 8040460391). It is a XPS 17 laptop. I have purchased this laptop ON 14 MARCH 2012. ON MARCH 6 2013 my laptop damaged accidentally (On 6 march 2013 in my house, my feet was slipped by stairs, I had laptop in my hands then I fall down and my laptop fall down from 1st floor to ground floor. In my house maintaining work (White wash, pop etc)is going to b done so when my laptop fall down the water spilled on my laptop.) (WHICH IS COVERED IN COMPLETE COVER Warranty {which cost 10,000 per year}) you can check their CompleteCover Service Description ( http://www.dell.com/downloads/ap/services/CompleteCover_and_CompleteCover_Guard.pdf ) according to this my laptop should be replace or repair.
I call Technical support team on 7 March, 2013 and after that many time, then i had words with a senior guy he said the XPS model i out of order now. So, the case is now handled by the escalation team and they can't do anything. But they told me that they have sent reminders to the escalation team and I will get a call before end of the day since they are still working on the issue.
then I got call from escalation team the guy said me that my laptop will be fully replace by dell but first i have to provide DAMAGED LAPTOP, he said he is sending me an email i have to give my address on email so that they can pick my DAMaged laptop.
I wait for email for 5 days then i call to customer care number i.e 18004252066 then they said "sorry for delay mam,they have sent reminders to the escalation team and I will get a call with in 24hr.
But again i didn't get any call then on 22 march 2013 i again call to customer care number i.e 18004252066 and then they said " your case is rejected i dont know who promised you for replacement" then on 25 march 2013 Mr. Vivek call me and he said that the laptop is not damaged accidentally, I broke my laptop myself intentionally, so that’s why they reject my case.
I m really shocked with these lines first they promises me for replacement then after 10 day they Reject their wordings and said I broke it intentionally. please tell me what i have to do now.”

Unknown said...

My name is Anthony. I purchased the inspiron 3520 on feb of 2013. I got the product home and noticed the mouse keys didn't work. I tried to return but was told to make claim with dell. After some time pasted I went through everything I was told to do by tech support. doing factory resets and re adding windows, nothing worked so I made a claim in November of 2013 they were supposed to send me a box to return the product but I never received. I called again in January to check progress and again had to go thru the whole process like this was the first time here of the issues. called again in march and now my warranty is up so they are sorry. also they show no record of me ever calling or my wife calling previously. was on the phone today for 4 1/2 hrs and talked with 7 tech teams 2 supervisors 2 customer service reps and 1 manager named Richard Kumar who blew me off and told me to prove or show him a recording of myself or my wife calling. blatenly calling us liars. thanks dell!!!!sorry fo r the typing errors im completely frustrated!!! thanks again dell

Anonymous said...

You may also want to contact attorneys, such as Lieff Cabraser. They investigate claims that consumers were sold defective products, including desktop computers, notebooks, monitors, LCD screens, hard drives, and power adapters and batteries.

Their website reports a case in which "Lieff Cabraser represented a class of plaintiffs who alleged a series of defects with the Dell Inspiron 5150 notebook. In September 2006, the Court granted preliminarily approval of a settlement that provides class members with an extended one-year limited warranty and a 100% cash refund for any charges they incurred, including shipping costs, for earlier repair of their notebook."

Prairie Neighbor said...

Do not buy Dell. I was on the phone 3 hours 23 min before disconnected. They transferred me from one dept to the other. My packing slip shows 10 items in box. I recd 9 of them. The 10 item is a chance cord to connect computer to monitor. Really. Sorry service and you can't understand them. Never resolved my issue

Nedda "Kyle" Walkup said...

This is the worst experience. Isuspect fraud identity theft. Tech incompetent after hours of work computer wouldn't stay fixed. I had to tell tech hard drive damaged; not tech support! Something strange about purchase. I don't think computer came from legitimate dell store.

Unknown said...

you may try he support number number 1 855 770 779O this might work

Unknown said...

i purchast a computer from dell three years ago and i called to find out how much do i ow on my loan so i can pay it off i got the run aroun by six deferent poeple at the tecnicall department they where ignorent and abussive they should be all fired there no good for nothing there a bunch of peaces of shit fire them all ho is the fool that hierd those ingnorent basterds

Mike McKay said...

I purchased direct from Dell online an XPS 8900 with free TV deal. When I saw the invoice I saw a bill for the Free TV for 205$. I called to inquire and found that Dell bills a extended warranty, premium service plan and macaffe software. I did not want any of this considering I have anti-virus software and normally do my own computer builds and repairs. Dell has promised in writing twice to me they would refund the entire amount but only refunded a small amount. Goin to war here. BBB complaints in Texas and Virginia, Social Media, Credit Card company. This is an active complaint starting on order date 8/21/2016 I received a partial refund for the Mcaffee software but not for the rip off warranties on 9/9/2016.

Unknown said...

I would say that is not true unless you purchased the expensive service plan you are routed between India and the Philippines and they are powerless in providing resolutions. You will not speak to an American manager unless you pay up.
Even when you pay up and get to the American Manager Dell primary focus are their big contracts like the US government federal and local, they don't care much about the regular customers. I know this because I deal with Dell in my professional like with hardware challenges and had the unfortunate experience of dealing with them in my personal life. The customer support you get as an organization with a big contract is nothing like what I experienced when my 2 month old new device stopped working. Dell has completely forgotten how they started and who were their base.
I will say I will NEVER purchase another Dell device because they took my money for the one I purchased 3 months ago and now it is not operational and all I got told was I should have purchased a better service plan because there are no guarantees how long electronics will work. Really? I should not expect a working product I purchased brand new?
Yes I went through the process of trying to get a resolution. I hope Dell will hire a team to do some search engines on customer opinions on them. But currently they don't care because the big contracts are very lucrative.

Mike McKay said...

My issue was resolved by going to my bank. Within a week the money was returned to me. What does this do about my opinion of Dell? Re-enforces just how bad an experience with a company can be. Do I have to buy Dell? "NO!" And I won't again.

Drea said...
This comment has been removed by the author.
Drea said...

I purchased a Dell inspiron 3000 in April of this year. It was on sale and relatively inexpensive. I believe in the $400- $500 range. Immediately after receiving it I noticed it was extremely slow. The simplest tasks I would try to accomplish would take twice as long as my previous computer but I attributed this to "you get what you pay for" and it was a cheap laptop. Due to the speed I rarely if ever use it and tend to use my phone whenever possible. Last week I was told to update it to Windows 10 by a friend who thought maybe that would speed it up. I didn't notice any difference personally. I didn't use the computer again for a week. Turn it on tonight and even though it shows full bars and says it's connected to the Internet I had no internet access. I tried to restart it and now it's just turning itself on and off and not allowing me to do anything. I call the dell helpline where a man speaks to me for 20 straight minutes telling me how wonderful my computer is and that i have a hardware warranty but not a software warranty and even though i have webroot and in the 10 estimated hours this computer has ever been used it must have caught something and for $100 he can fix it. Then the man kept saying he could feel the tension in my voice. Of course you can. I honestly have never felt so much frustration due to a purchase in my life. Dell has definitely lost a costumer in me.

Unknown said...

9th Dec. 2016
TO
"THE DELL PAKISTAN"
to who it may concern.
Dear sir / Madam
We sold dell laptop the following specs and service tag number dated 23-08-2016
Our customer registered the 1st warranty after a month of laptop and then he received claimed warranty laptop @ 23-10-16 after about a month. But within a week that DELL laptop raised same issue again warranty registered dated 28-10-2016
that laptop still in DELL support center & they committed with customer will resolve your issue very soon & telephonic conversation @ 30-Nov-2016 with Abdul Basit cell # 0332-7111767 he requested to customer with give 3 more or 4 more days. and committed to replace the laptop

the specification & service tag # of resisted laptop
DELL INSPIRON 5559 CORE # 34DFR72 Core i5 6200U 4GB RAM 500GB HARD DRIVE
2GB GRAPHIC CARD

Now the customer is very angry with DELL SUPPORT CENTER KARACHI. please you guys resolve this matter by today or tomorrow ..

19-dec 2016
what hell is this you guys the issue has not resolved I am trying to call Mr Saran 0333-5109946 not picking up who send a sms to me that (SMS BY MR. SARAN AHMED Monday you will receive a credit note In sha Allah I have informed Taqi SB as well.) We have not received yet any massage email or call from dell few calls to Mr iqbal shafi 0321-4470097 not picked & Mr Shakir Karim 0300-9224895 Director of Unique Technologies not picked. They are busy guys are not picnicking calls. We feel we made very big, bigger, & biggest mistake that we sold dell laptop with fraud distributor fraud service warranty card. Mr. Saran Ahmed broken all promises who did with me and my respectable client.

dell service center worth service you guys only sell the bullish product and your service 0 you all guys liars cheater fraud.

Unknown said...

we do support dell printer ,dell computer if you have any issues call to our customer care (us) 1 800 315 8369
we are avaliable 24*7
dell support,dell printer support,dell helpline number,dell support heline number,
dell customer support

Unknown said...

Unable to install drivers
Printer showing offline
Page is not aligned correctly
Getting error with printer spooler?
dell computer support

Unknown said...

Dell Support 1800-315-8369 ||| Dell Support US Helpline
dell support number

Jun bug said...

I have always been a dell user all my life as time goes it has gotten bad this is my first and last dell computer I will now start building my own. I hate their customer service and their hours for US customer so they open at 8 close at 6 hell that's my work hours and they close on weekends... WTH I gues they don't want you to call.

Unknown said...

Nice information...you blog...
Call Dell tech support at 1-800-723-4210 for Dell support from online technical experts. Here user can get computer and laptop related problem, printer repair, dell scanner problems.


Dell Technical Support

Unknown said...

I purchased Dell Order Has Been Received for Dell Purchase ID: 2005823272429 on June 13th 2017 It should be delivered by June 16th on June 19th i am getting email my order was canceled. Which i did not cancel i made a phone call to Dell Customer Service Was transferred to 5 (Five People) and finally transferred to automated service

3rd rep. said my credit card was denied ,I called my Credit card company from 2nd line They said They never denied any payment to Dell.

5th rep. from dell tells me They over sold so they can not full fill the order

Once you advertise take orders and 6 days later cancel without customer consent

This is fraud I am taking this matter to Consumer Protection Agency

gibsonherry said...

Perfect example of speculation, empathy and expression. Here I learned a new way to speculate through author’s writing. It allowed me to feel a new way to speculate your thoughts and express them in an easy and clear way.
Cisco SG300 POE

Unknown said...

My laptop is Dell inspiration 3558. Within one year i have got problem in motherboard and it happens after 4 days when my warranty is over. Worst product i ever buy. And i called to customer care they said you required 15000 to replace motherboard. I year ago i have invested 35000 to buy it and after one year again agin i have to invest 15000 to cure it. What great investment i have to do because of dell laptop. Company has to take responbility of that. Or provide some dignostic rather than saying replace it. Dell product are worst. If you buy it you have invest for it per year

Technical Support said...

Nice information...you blog...
Are you unable to find wonderful technical solution for Dell laptops? Always get attentive with fake dell laptops customer service provider? Now, you have remote access to have technical solution just in front of your eye. Just dial 1-800-870-7412 a certified Dell laptop tech support expert and get complete info about dell laptop Issues and Its Solution.


Dell Laptop Technical Support

Anonymous said...

amazing post and you provide the great information on this post pf every person.so thanks for sharing this post and if you have any issue that is related to the canon printer so you contact our Canon printer support number .

Steven P. Mitchell said...

Obviously, very few people in the U.S. post here. These complaints are all for overseas Dell sales (Third World), it seems. Furthermore, those that do post here do not seem to realize that this is NOT a Dell website. Many of these people are posting their serial numbers and other information and apparently don't understand the purpose of this Blog.

I am posting here, on the chance that others may have encountered the same problems as I am encountering on my recent purchase of a Dell Inspiron 3668 model. It appears that the memory of the computer is defective in its chip consistency. Sometimes it works as expected for several hours, even a day or two, and then it just hangs (regardless of what application you may be using). This has happened whether I am using MS Excel or Word or one of the browsers that I use. It actually seems to occur most frequently in MS Edge. I initially thought it was the software, but the more I observe it, the more I suspect it to be driven by failures in the DIMM Modules themselves. The machine comes with 12 GB, from a combined SK Hynix 8 GB module and a 4 GB Samsung module. One of these two DIMMS is defective, and I am posting on here to see if others have encountered the same performance shortcoming. I initially traded in my first Dell machine (an identical model to this) for the same exact problem. When I did so, I had found others complaining of the ridiculous performance issues on the Best Buy website at the same location which I purchased my machine. From that I have concluded that at the very least, it is a batch manufacturing problem for those machines distributed to this location. But it could also be a problem with the Toshiba 1 TB hard drives that the machines come equipped with, when virtual memory is called for. My suspicion that it is the DIMM modules themselves, is that the machine(s) both of the two I purchased, hang or freeze sometimes when the machine is only using 4 or 5 GB of RAM.

Has anyone else purchased a Dell Inspiron 3668 in 2017 or 2018 had problems with the machine freezing or hanging or simply stopping? If you do, please post it here. I am also going to post on Dell's website if (and when) I can figure out how to do that...

Unknown said...

thanks for the sharing such a valuable information.
nice information for the blog.
nice posting keep it up.
dell phone number
dell support

Unknown said...

Nice Blog. For more information Call on 1-844-787-7041 or Visit:

Dell Customer Care Number
Dell Customer Service Number
Dell Customer Support Number
Dell Technical Support Number

techysolutions124 said...


To troubleshoot or to get rid of that printer error, all you have to do is simply Contact Dell Help for Dell

Printer Support. The tech experts working at Dell Customer Support holds years of experience in resolving

printer errors
dell customer service
dell support

services said...

Help full post for those people who use computer security. All issue related with your computer Antivirus and security. We provide online solution. For more details
Dell laptop customer care number,
Dell laptop customer service number,
Dell laptop toll free number,
Dell laptop help number,

Surfmck2 said...

I purchased my Inspirion 3000 late 2017 and a couple of weeks ago, I come home from work and sat down with my laptop at my table to read through the headlines. The sun was glaring in the window, so I slid (without the laptop ever leaving the flat surface of the table), my computer to another chair, didn't even close the screen, sit back down and there is a huge crack in the LED on the lower right hand corner. If I hadn't seen this myself, I would have sworn one of my kids or animals knocked my computer and caused it to break - NO SUCH THING HAPPENED!!

Called Dell tech support, was walked through several things that never changed the outcome, packed it back up in the original box, bubble wrapped the whole thing inside another box with styrofoam pods for protection and sent it back to Dell. A couple of days later, the tech calls and said the computer has "physical damage". I send my pictures showing absolutely no marks on the screen or anywhere else on the computer, he sends me back pictures of the screen on with the wonky lines running through it. I let him know that yes, this is exactly what the computer was doing and hence the reason I sent it back and he tells me it's "physical damage, the LED board is cracked". I question, how can I be responsible for internal damage when there is ABSOLUTELY NO EXTERNAL DAMAGE - it's obviously a defective part. Runaround has ensued and after speaking with numerous "customer service representatives" (who by the way are some of the rudest people I have ever encountered), Dell still refuses to honor the warranty and repair this without charging me $239 for a $399 computer.

I did a quick search and saw this was an issue back in 08 and 09, even as recently as 15, but want to know if anyone else has experienced this issue. Considering a class action lawsuit...

Unknown said...

I like your suggestions they are really helpful. Thank you so much for sharing this post.

Dell Support

Vince Cate said...

This is awesome Blog.
HP Printer Support
Canon Printer Support
Dell Printer Support
Epson Printer Support
Brother Printer Support
Lexmark Printer Support

Unknown said...

If there is any problem with AOL then users may take help of tech support team through AOL

Technical Support 1-844-794-2729 anytime whenever required. The service of customer support

is available 24 × 7.

Install AOL App
Install AOL Mobile App
Download AOL App
Download AOL Mobile App
AOL App Download
AOL Mobile App Download
AOL App Download Link
Latest AOL App Download
AOL App Install
How To Install AOL mobile App
Free AOL Mobile App
AOL App Download For Windows
AOL App For IPAD
AOL App Free Download
Update AOL Mobile App

Anonymous said...





Dell Laptop Gww7sj2

I have been calling and talking with the customer care executives sendral times and mail several time there is no response for last one month complaint again and again complaint . My laptop not working proper condition I brought the laptop Dist day hard drive iron box feel heated in my hard drive. Replace a hard drive pirated version windows 10 worth of money to buy this laptop waste for me. I am not working this laptop first day problem come again and problem come in my laptop.The problem is still same and it did not change even after the repair and had to cost again poor service I brought this laptop 10- 9-2018
Kindly replace my laptop and arrange a new laptop for me
Address for communication
N. SRIDHARSUDHAN
S/O K.Natarajan
28A/4, Vaithlingapuram East street
Vikramasingapuram-627425
Tirunelveli Dist
7904971526
6379643070

replace a new dell laptop



Update Complaint

Post your update to complaint here.
Add Image
Submit
Complaint comments Add a Comment
Share0
Tweet0
Share0


Contact Information
Company:Dell Laptop Gww7sj2
Tirunelveli
Tirunelveli Distrit
7904971526
6379643070

Unknown said...

printer support number usa
printer support helpline number usa

We at Printer Customer Support are bringing ideal administrations for satisfying your specialized needs. There are chances that clients confront printer specialized issues usually, so they can now effortlessly achieve best administrations here. A stage constantly offer specific administrations and bolster and such stages are constantly considered as the best. Subsequently, here you get fast help and administrations for a wide range of printer debate, by only one call. The specialists here are skilled and ensured experts who evacuate all sort of glitches effectively.

Elan said...

Hello,
My name is Kerri Jones
My service request # is 984112499

I have purchased several computers from Dell over the years.  I have bought 2 desk-top computers and 4 laptops.  I have always stuck with Dell because I was under the impression that they were trustworthy and actually honored their warranty.  My laptop began to break down over a year ago and it's gotten worse over time.  When I called tech support, they had me do a few checks and then told me that my battery was dead and that I would have to buy a new battery because the warranty does not cover it.  Out of all the products that I have bought from Dell, I was always told that my warranty covers everything.  Their exact words were "If anything ever happens to the laptop, Dell will take care of it".  No one ever said that everything is covered except....   Now after all the money that I've spent, I find out that the warranty is just a lie.  I spoke with a "Sai", the Senior Support Resolver in the Escalations Team on Dec. 20, 2018 at 3:50 pm EST.  He basically told me that I was stupid for just listening to the representative and not reading the fine print myself.  I also asked him if there was some one else that I could speak to? He rudely snapped at me and told me that there was no one higher than him.  He told me that he was the only one and that he alone was the only one to make a decision.  I believed that Dell was reputable and could be trusted.  I was wrong.  Dell lied to me big time.  Now I'm stuck with 4 laptops that are messed up and nothing I can do about it.


Kerri Jones

jones2jones@comcast.net


Anna Smith said...

AOL Desktop Gold software is available on the official website of AOL. You need an AOL account and premium AOL membership to download this software.
Visit here: download aol desktop gold|download aol gold|download aol gold software|install aol desktop gold|install aol gold|install aol gold software|aol desktop gold download|aol gold download|download aol gold desktop|install aol gold desktop|aol desktop gold| latest aol gold software| aol desktop gold software|aol gold download link|aol gold desktop download| aol gold update|aol desktop gold for mac|install aol gold for mac|aol desktop gold upgrade| install aol desktop gold software







sbcglobal said...

Awesome post thanks for sharing. Read mine also:

RESET VERIZON ACCOUNT PASSWORD
Switch SBCGlobal Mail to Att.Net
Garmin Express Not Working On Windows 10
How to recover Deleted Optimum Emails
How to set up optimum online email on windows 10

Unknown said...

All thanks to Elegant loan firm for helping me secure a loan of $1,000,000.00 USD to establish my Foodstuff supermarket business in different places. I have been looking for financial help for the past four years. But now, I am completely stressed free with all the help of the loan officer Mr Russ Harry. So, I will advise any person who seeks funds to improve his or her business to contact this great firm for help, and it is real and tested. You can reach him through- Email --Elegantloanfirm@Hotmail.com-  or Whats-app +393511617486.

Erlend Hildur said...

I am so happy today because God has done it for me after going through hard times with other loan lenders and nothing works out, I was about loosing my faith and hope but I still have to stand strong and pursue what am looking for. I am happy today because God has directed me to the best Loan Company and I didn't regret anything after contacting them and my heart desire was granted and I was given the said amount I requested for (300,000.00 USD), the money was paid into my account after two weeks of talking with the company and they didn't stress me or give me any headache in getting this loan from them, others of my family members and friends I directed to them all got their loan too, I would love you to contact  247officedept@gmail.com / whatsapp +1-989-394-3740.  .     and get your loan quickly and this is safe and fast, you that have loose hope, faith and everything you have all just in the name of getting a loan and nothing work out, bet me if you try this man called Benjamin , you will never regret anything and your loan request will be approve and it will be paid directly into your bank account, so hurry now and contact quick response on WhatsApp +1-989-394-3740. ask for any type of Loan, and it will be granted to you. I wish you the best  

حمزاوي said...


تعد المسابح من اهم المظاهر التي يتميز بها المنزل الحديث ، وتتولد هذه الاهميه للمسابح من عدة اسباب ، اول هذه الاسباب هو المنظر والمظهر الجمالي الذي يضفيه المسبح علي المنزل حيث ان وجود مسطح مائي داخل المنزل وبالاخص مسطح مائي نظيف صافي يحوي مياه زرقاء صافيه متلألأه لهو منتظر طبيعي جذاب يعمل علي تصفية النفس وامتاع العين بالطبيعه الخلابه المتمثله في وجود مسطح مائي بالمنزل الا وهو المسبح
، وللحفاظ علي المسبح بهذا الجمال والتألق لابد من اتباع الطرق العلميه الصحيحه في التعامل مع المسبح واضافة المواد اللازمه للحفاظ علي مياه المسبح نظيفه صحيه صالحه للاستخدام والتمتع بها وهذا ما توفره شركة شام المثاليه للخدمات المنزليه لجميع عملائها الكرام من خلال فرعها المتخصص في صيانة وتنظيف المسابح بالرياض
شركة صيانة مسابح بالرياض
حيث اننا في شركة شام نقدم من خلال هذا الفرع جميع الخدمات التي تتعلق بصيانة المسابح بالرياض وصيانة المضخات والفلاتر الخاصه بتشغيل عملية فلترة مياه المسبح وايضا تركيب الانوار والكشافات الخاصه بانارة المسبح وحتي الصيانه الدوريه للمسابح بالرياض،وتوفر ايضا شركة شام لعملائها الكرام خدمة تنظيف المسابح بالرياض مع التعقيم من الجراثيم والطحالب وذلك من خلال فرعها
شركة تنظيف مسابح بالرياض
حيث اننا في هذا الفرع نقدم خدمة تنظيف المسبح وتنظيف مياه المسبح وايضا اضافة كل المواد اللازمه للمسبح التي من شأنها المحافظه علي المسبح نظيف وصافي ازرق ومتلألأ صالح للاستخدام ، كل هذه الجهود ما هي الا سعي منا الي تحقيق افضل نتيجه مرجوه من تواجد المسبح داخل المنزل العصري الحديث ، في الختام اود ان اشكر اخونا الكريم صاحب المدونه للسماح لنا بنشر افكارنا من خلال مدونته الجميله الراقيه متمنين له المزيد من التقدم والرقي وشكرا.

Laptop Repair Mumbai said...

Bombay Computers has a team of hard working & talented technicians who provide onsite, reliable and cost-effective laptop repair services at your doorstep.
laptop repair Mumbai
Macbook repair Mumbai
Data recovery Mumbai